Previous incidents

The issue is resolved. Thank you for your patience.

The issue seems to have resolved and we see that conversion rates are recovered again.

The fix is released and working. We do not see any issues anymore in processing speed. We are monitoring the situation further and check if retrospective fixes are needed.

Thank you for the patience

The issue was resolved by the bank.

Settlement times for FX are back to normal.

The situation has been resolved by Volksbanken.

The Commerzbank outage has now been resolved. We apologise for any inconvenience.

The issue with settlement time delays for USDC on SOL has been resolved.

Third party provider has resolved issue affecting settlement times across the EVM networks: Ethereum and Polygon. All in-transit EMV network settlements have successfully processed.

After investigating the conversion drops with the underlying banks and our providers, we are suspecting that the conversion drop was connected to the SEPA Instant outage of one of our bank partners during the time.

SEPA Instant payments were rejected at the time. Most banks automatically used SEPA Standard instead after the rejection. However, Norisbank, Deutsche Bank, Postbank, Volksbanken and Commerzbank fully rejected the flow which caused the drop in conversion.

We will make sure to po...

The issue is resolved since 2am CET. We will make sure to update you about the measures we put in place to prevent this from happening in the future again.

Thank you for your patience.

We have resolved the issue affecting FX settlement times. Settlement times with the FX product are back to normal.

N26 issue resolved

The issue seems to be resolved fully. We will continue monitoring the situation.

The POLYGON mainnet issues have been resolved. Settlement times for FX on that network are back to normal.

The issue has been resolved and Conversion rates are up again to normal levels.