Previous incidents
Open Banking Conversion Drop in DE (Norisbank, Deutsche Bank, Commerzbank, Po...
Resolved Sep 30 at 08:50am CEST
After investigating the conversion drops with the underlying banks and our providers, we are suspecting that the conversion drop was connected to the SEPA Instant outage of one of our bank partners during the time.
SEPA Instant payments were rejected at the time. Most banks automatically used SEPA Standard instead after the rejection. However, Norisbank, Deutsche Bank, Postbank, Volksbanken and Commerzbank fully rejected the flow which caused the drop in conversion.
We will make sure to po...
2 previous updates
Webhook Settlement Delays
Resolved Sep 30 at 02:00am CEST
The issue is resolved since 2am CET. We will make sure to update you about the measures we put in place to prevent this from happening in the future again.
Thank you for your patience.
5 previous updates
Settlement times for FX are delayed
Resolved Sep 29 at 01:49pm CEST
We have resolved the issue affecting FX settlement times. Settlement times with the FX product are back to normal.
N26 payment initiation outage
Resolved Sep 29 at 12:55pm CEST
N26 issue resolved
1 previous update
[external] Revolut Open Banking Outage
Resolved Sep 19 at 08:44pm CEST
The issue seems to be resolved fully. We will continue monitoring the situation.
3 previous updates
[external] POLYGON Mainnet Issues
Resolved Sep 10 at 07:00pm CEST
The POLYGON mainnet issues have been resolved. Settlement times for FX on that network are back to normal.
1 previous update
[external] Sparkassen, BW-Bank, NORD/LB, Weberbank Outage
Resolved Sep 03 at 10:27am CEST
The issue has been resolved and Conversion rates are up again to normal levels.
1 previous update
[external] Volksbanken SEPA Instant Issues
Resolved Aug 31 at 11:06pm CEST
The outage has been resolved by Volksbanken and instant payments are processed instantly again.
Thank you for the patience.
1 previous update
Maintenance Window of an underlying provider for FX Settlement taking longer ...
Resolved Aug 28 at 09:00pm CEST
Maintenance has been completed and the issues have been resolved.
Maintenance Window of an underlying provider for FX Settlement taking longer ...
Resolved Aug 28 at 12:28pm CEST
Maintenance has been completed and the issues have been resolved.
1 previous update
Payment processing times are increased
Resolved Aug 18 at 04:29pm CEST
The issue has been resolved by our partner and payments are settling instantly again.
1 previous update
Deutsche Bank, Norisbank and Postbank - Major Outage
Resolved Jul 19 at 08:34am CEST
The issue has been resolved. We apologize for the inconvenience.
1 previous update
Return Table in the Dashboard is experiencing problems
Resolved Jul 17 at 05:02pm CEST
The fix is released and the return table is working correctly again. The root cause was a data validation issue on the API side which we are making sure to prevent going forward.
[Connectivity] Sparkassen Major Outage
Resolved Jul 13 at 05:35pm CEST
The issue has been resolved. We are monitoring the situation with the bank.
1 previous update
Documentation Degraded
Resolved Jul 10 at 07:03pm CEST
The Issue has been resolved by our provider. We are taking actions to make sure we are set up with redundancy going forward.
1 previous update
API responds with 503 Service Unavailable
Resolved Jul 09 at 10:58am CEST
The issue was automatically resolved by our infrastructure, and we’ve identified the root cause. Safeguards are now being implemented to prevent recurrence.
1 previous update
Payment "paid" status notification delayed
Resolved Jul 03 at 07:30pm CEST
The issue has been resolved and all payments have been cleared successfully. Webhooks have been sent for all pending payments.
Please let us know, if you are still experiencing problems. Thank you for the patience.
1 previous update
Sparkasse Major Outage
Resolved Jul 01 at 10:10am CEST
We experienced an issue for Sparkasse, today between 10:10am and 10:40am.
Both services, aggeragtion and payment, experienced a major outage
Performance has since returned to normal. We apologize for the inconvenience.